Refund Policy

At AlsoVape, we strive to provide excellent customer service and a seamless shopping experience for all of our customers. If for any reason you are not fully satisfied with your purchase, we offer a 7-day return window from the date you receive your items, subject to the conditions below.

Return Eligibility Criteria

To be eligible for a return, the item must meet the following criteria:

  • The item must be in its original, unused condition.
  • Packaging must be intact, and any tags must still be attached.
  • A proof of purchase (such as an order confirmation or receipt) is required to process the return.

Please note that returns will only be accepted if these criteria are met.

Initiating a Return

To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Once your return request is approved, we will send you a return shipping label and provide you with instructions on how and where to return the item. Please ensure that all items are securely packed to prevent any damage during transit. Unauthorized or items that do not meet our return policy will not be accepted.

Damaged or Incorrect Items

Upon receiving your order, please inspect it thoroughly. If the product arrives damaged, defective, or if there are any discrepancies with your order, please contact us immediately at [email protected]. We will promptly assist you in resolving the issue and arrange for a return or replacement if necessary.

Items Not Eligible for Return

The following items are non-returnable:

  • Perishable goods or items with a limited shelf life.
  • Custom or personalized items.
  • Personal care products, including disposable vapes that have been opened or used.
  • Hazardous materials, flammable liquids, or gases (as per safety regulations).

If you have any questions about whether an item is eligible for return, please reach out to our customer support team.

Exchanges

If you wish to exchange a product, the most efficient method is to initiate a return for the original item. Once the return is approved, you can proceed with a separate purchase for the desired item.

European Union Cooling-Off Period

As a company serving customers across the European Union, we comply with the EU Consumer Protection Laws, which grant consumers a 14-day cooling-off period. During this time, customers in the EU can cancel or return their orders without providing a reason. The following conditions apply:

  • The item must be unopened, unused, and in the original packaging.
  • A proof of purchase is required.

The cooling-off period starts from the day after you receive your goods.

Refund Process

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method within 10 business days. Please note that depending on your bank or payment processor, additional processing time may be required before the refund is visible in your account.

If more than 15 business days pass after the approval of your refund and you have not received it, please contact us at [email protected] for assistance.

Contact Us

If you have any questions or concerns about our Refund Policy, or if you need assistance with your return, please feel free to contact us at:

Thank you for shopping at AlsoVape.com! Your satisfaction is our priority, and we are committed to providing you with high-quality disposable vapes and exceptional customer service.